Kapco FAQ

Kapco Frequently Asked Questions

Phishing Email Red Flags
Helpful Tips for Phishing Emails
Tue, 4 Feb, 2020 at 3:41 PM
Mimecast Managing Held Email
You may have noticed you have received emails throughout today, at 8 AM, 12 PM, and 4 PM. These emails let you know if there is any mail being Held for you...
Wed, 18 Nov, 2020 at 1:36 PM
Mimecast On Hold Messages, Archiving , and SPAM Reporting
If you have Mimecast installed, you will see the Mimecast button at the top of your Outlook. If you do not, please fill out a ticket. From this tab, y...
Fri, 13 Nov, 2020 at 9:51 AM
Mimecast Setup Quickstart Guide
This guide is for once you have Mimecast installed. You will see this message in the bottom of your screen. Please click the box and you will see ...
Fri, 6 Nov, 2020 at 4:47 PM
Updating the VPN
With our internet speed upgrade, we will have to update the settings on our Kapco VPN. First download the file called Kapco_VPN_Update.exe at the bottom of...
Thu, 30 Apr, 2020 at 11:14 AM
New Windows Update VPN Connection 10/4/2019
Due to a Microsoft Update, the old way for connecting to the VPN may have issues, where if you click Kapco VPN, it will just spin after typing in your crede...
Thu, 3 Dec, 2020 at 10:26 AM
How to Sign Out of Thin Client When Facing Errors
Push Ctrl+Alt+Delete Click Sign Out
Tue, 3 Mar, 2020 at 10:03 AM
Signing Up for Duo
First, you will receive an email to start the sign up process, the email will look like below. Please click the link to initiate the start up process. ...
Wed, 28 Aug, 2019 at 4:54 PM
Connecting to the VPN
Below are the steps for connecting to the new VPN, effective 9/8/2019. 1. Navigate to the lower right hand corner and click on the network connection ic...
Thu, 3 Dec, 2020 at 10:25 AM
How To Clean Out Your Inbox
Below is the instructions for cleaning out your inbox.
Thu, 8 Aug, 2019 at 3:34 PM