Kapco FAQ

Kapco Frequently Asked Questions

How to Change Your Password in Windows 7 or 10
These instructions are shown with Windows 10 pictured, but Windows 7 is near visually identical. Passwords expire after 120 days, in which you will rece...
Mon, 22 Jul, 2019 at 9:51 AM
How to Change Your Password on Citrix
The main Citrix Link is:   https://storefront.kapcoinc.com If you are already logged into a session, close out completely and start the process of signing ...
Mon, 5 Aug, 2019 at 9:42 AM
How to Use Citrix Desktop (Laptops Only)
Please review the “New Windows Update VPN Connection” document on the Freshdesk Kapco FAQ if you need help connecting to the VPN prior to trying to use the ...
Thu, 9 Apr, 2020 at 4:28 PM
Setting up Secured Printing
Secured Printing will allow you to print document securely, by requiring you to enter a PIN on the printer in order to print.  Setting it up is very easy an...
Mon, 5 Aug, 2019 at 9:44 AM
Label Matrix 2018 Setup Instructions
These are the instructions for setting up the LABEL MATRIX 2018 application for all plants. 
Mon, 7 Jan, 2019 at 2:30 PM
Shop Citrix Desktop Troubleshooting
This is the first step of any troubleshooting for a Shop BTS Station . I ask before you place any tickets that you power down the unit and then power the un...
Mon, 21 Jan, 2019 at 9:50 AM
Troubleshooting Tip #1
If you are experiencing an issue with a particular software then first try closing the software completely and reopen it to see if the issue goes away.  If...
Mon, 7 Jan, 2019 at 3:07 PM
Managing Rules in Outlook (auto-file email in specific folder)
Creating new folders and applying rules to incoming emails
Tue, 3 Sep, 2019 at 2:01 PM
Editing Columns in Visual
Add, remove, and move columns in Visual ERP
Tue, 3 Sep, 2019 at 2:04 PM
GoToMeeting
Use the attached power point presentation to schedule and manage a GoToMeeting. 
Mon, 23 Sep, 2019 at 1:11 PM